настройка hunt group cisco

Users cannot pick up calls to a DN that belongs to a line group by using the Directed Call Pickup feature.

Although you can configure an empty line group with no members (directory numbers), Cisco Unified Communications Manager does not support this configuration for routing calls. If the line group contains no members, the hunt list stops hunting when the call gets routed to the empty line group. To avoid this situation, make sure that you configure at least one member in the line group.

Line group configuration tips

You must define one or more directory numbers before configuring a line group.

After you configure or update a line group, you can add or remove members from that line group.

Line group deletion

You cannot delete a line group that one or more route/hunt lists references. To find out which hunt lists are using the line group, in the Line Group Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If the dependency records are not enabled for the system, the Dependency Records Summary window displays a message. If you try to delete a line group that is in use, Cisco Unified Communications Manager displays an error message. Before deleting a line group that is currently in use, you must perform the following task:

• Remove the line group from all hunt lists to which it belongs before deleting the line group.

Tip	To delete line groups and hunt pilots; first, delete the hunt pilot; second, delete the hunt list; and finally, delete the line group.

Related Tasks
Remove route groups from route list Access dependency records

Line group settings

The following table describes the line group settings.

Enter a name for this line group. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each line group name is unique to the route plan.

Use concise and descriptive names for your line groups. The CompanynameLocationGroup format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a line group. For example, CiscoDallasAA1 identifies a Cisco Access Analog line group for the Cisco office in Dallas.

Enter a time, in seconds, after which Cisco Unified CM will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.

Choose a distribution algorithm, which applies at the line-group level, from the options in the drop-down list box:

• Top Down—If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.
• Circular—If you choose this distribution algorithm, Cisco Unified CM distributes a call to idle or available members starting from the (n+1)th member of a route group, where the nth member is the next sequential member in the list who is either idle or busy but not «down.» If the nth member is the last member of a route group, Cisco Unified CM distributes a call starting from the top of the route group.
• Longest Idle Time—If you choose this distribution algorithm, Cisco Unified CM only distributes a call to idle members, starting from the longest idle member to the least idle member of a line group.
• Broadcast—If you choose this distribution algorithm, Cisco Unified CM distributes a call to all idle or available members of a line group simultaneously. See the Note in the description of the Selected DN/Route Partition field for additional limitations in using the Broadcast distribution algorithm.

The default value specifies Longest Idle Time.

For a given distribution algorithm, choose a hunt option for Cisco Unified CM to use if a call is distributed to a member of a line group that does not answer. This option gets applied at the member level. Choose from the options in the drop-down list box:

• Try next member; then, try next group in Hunt List—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. If unsuccessful, Cisco Unified CM then tries the next line group in a hunt list.
• Try next member, but do not go to next group—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. Cisco Unified CM stops trying upon reaching the last member of the current line group.
• Skip remaining members, and go directly to next group—If you choose this hunt option, Cisco Unified CM skips the remaining members of this line group when the RNA reversion timeout value elapses for the first member. Cisco Unified CM then proceeds directly to the next line group in a hunt list.
• Stop hunting—If you choose this hunt option, Cisco Unified CM stops hunting after trying to distribute a call to the first member of this line group and the member does not answer the call.

For a given distribution algorithm, choose a hunt option for Cisco Unified CM to use if a call is distributed to a member of a line group that is busy. Choose from the options in the drop-down list box:

• Try next member; then, try next group in Hunt List—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. If unsuccessful, Cisco Unified CM then tries the next line group in a hunt list.
• Try next member, but do not go to next group—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. Cisco Unified CM stops trying upon reaching the last member of the current line group.
• Skip remaining members, and go directly to next group—If you choose this hunt option, Cisco Unified CM skips the remaining members of this line group upon encountering a busy member. Cisco Unified CM proceeds directly to the next line group in a hunt list.
• Stop hunting—If you choose this hunt option, Cisco Unified CM stops hunting after trying to distribute a call to the first busy member of this line group.

For a given distribution algorithm, choose a hunt option for Cisco Unified CM to use if a call is distributed to a member of a line group that is not available. The Not Available condition occurs when none of the phones that are associated with the DN in question is registered. Not Available also occurs when extension mobility is in use and the DN/user is not logged in. Choose from the options in the drop-down list box:

• Try next member; then, try next group in Hunt List—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. If unsuccessful, Cisco Unified Communications Manager then tries the next line group in a hunt list.
• Try next member, but do not go to next group—If you choose this hunt option, Cisco Unified CM distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member. Cisco Unified CM stops trying upon reaching the last member of the current line group.
• Skip remaining members, and go directly to next group—If you choose this hunt option, Cisco Unified CM skips the remaining members of this line group upon encountering the first unavailable member. Cisco Unified CM proceeds directly to the next line group in a hunt list.
• Stop hunting—If you choose this hunt option, Cisco Unified CM stops hunting after trying to distribute a call to the first unavailable member of this line group.

Line Group Member Information

Find Directory Numbers to Add to Line Group

Choose a route partition for this line group from the drop-down list box. The default value specifies .

If you click Find, the Available DN/Route Partition list box displays all DNs that belong to the chosen partition.

Directory Number Contains

Enter the character(s) that are found in the directory number that you are seeking and click the Find button. Directory numbers that match the character(s) that you entered display in the Available DN/Route Partition box.

Available DN/Route Partition

Choose a directory number in the Available DN/Route Partition list box and add it to the Selected DN/Route Partition list box by clicking Add to Line Group.

Current Line Group Members

Selected DN/Route Partition

To change the priority of a directory number, choose a directory number in the Selected DN/Route Partition list box. Move the directory number up or down in the list by clicking the arrows on the right side of the list box.

To reverse the priority order of the directory numbers in the Selected DN/Route Partition list box, click Reverse Order of Selected DNs/Route Partitions.

For more information about the order of directory numbers in a line group, see topics related to route plans in the Cisco Unified Communications Manager System Guide .

Do not put DNs that are shared lines in a line group that uses the Broadcast distribution algorithm. Cisco Unified CM cannot display all DNs that are shared lines on devices where the DNs are configured as shared lines if the DNs are members of a line group that uses the Broadcast distribution algorithm.

Removed DN/Route Partition

Choose a directory number in the Selected DN/Route Partition list box and add it to the Removed DN/Route Partition list box by clicking the down arrow between the two list boxes.

(list of DNs that currently belong to this line group)

Click a directory number in this list to go to the Directory Number Configuration window for the specified directory number.

When you are adding a new line group, this list does not display until you save the line group.

A list of matching directory numbers displays in the Available DN/Route Partition list box.